Privacy Policy for Empowered Psychiatric Solutions

Empowered Psychiatric Solutions ("we," "our," or "us") is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with our services, or engage with the content provided by Empowered Psychiatric Solutions (the "Site").

By using the Site, you consent to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please do not use the Site.

1. Definitions

• Protected Health Information (PHI): Any information that can identify an individual and relates to their health status, healthcare services, or payment for healthcare services.

• Telepsychiatry: The delivery of psychiatric services via secure video conferencing or other electronic communication platforms.

• Informed Consent: The process of obtaining permission before delivering telepsychiatry services, ensuring patients understand the nature, benefits, and risks involved.

2. Information We Collect

Personal Information:
When you contact us via email, fill out forms on the Site, or engage with certain features, we may collect personal information, including:

• Name

• Email address

• Phone number

• Address

• Any other details you choose to provide

Non-Personal Information:
We may collect non-personally identifiable information, such as:

• Browser type

• Device type

• Pages visited

• Duration of visits

• IP addresses

Cookies:
We may use cookies and similar tracking technologies to enhance your experience on the Site. Cookies allow us to recognize your preferences and tailor content. You can manage cookie preferences through your browser settings, though disabling cookies may limit some functionality.

3. How We Use Your Information

To Provide and Improve Services:
We use your information to deliver content, respond to inquiries, and enhance the features of the Site based on user interactions and feedback.

Communications:
Your personal information may be used to send newsletters, updates, and communications about Empowered Psychiatric Solutions services or educational content. You can opt out at any time by following the unsubscribe instructions in our emails.

Analytics:
Non-personal information may be used for analyzing trends, improving website performance, and gathering demographic insights.

4. HIPAA and Wisconsin State Compliance

Empowered Psychiatric Solutions complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Wisconsin state laws, including:

• Mental Health Records: Adherence to Wisconsin Statute § 51.30, governing the confidentiality of mental health treatment records.

• Health Care Records: Compliance with Wisconsin Statutes §§ 146.81–146.84, detailing patient rights to access and the confidentiality of health care records.

Your Rights Under HIPAA:
You have the right to:

• Access your health information

• Request corrections to your health information

• Receive a record of disclosures of your PHI

• Request restrictions on the use or disclosure of your PHI

• File a complaint if you believe your privacy rights have been violated

For questions about your rights, contact our Privacy Officer (see Section 12).

5. Telepsychiatry Services Privacy

Informed Consent:
We obtain informed consent specific to telepsychiatry services, detailing the nature, risks, benefits, and limitations related to technology use. Patients will receive clear information about how telepsychiatry works and their rights during these sessions.

Technology Standards:
All telepsychiatry sessions are conducted using HIPAA-compliant platforms with end-to-end encryption to ensure the confidentiality of your information. Telehealth sessions are not recorded without explicit patient consent.

Emergency Protocols:
During telepsychiatry sessions, we verify the patient’s physical location at the start of each session and have a crisis management plan tailored to their locale to address emergencies effectively.

6. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share information in the following circumstances:

Service Providers:
We may share information with third-party providers who assist with operating the Site, conducting our business, or providing services. These providers are bound by Business Associate Agreements (BAAs) to uphold PHI protection standards.

Legal Compliance:
We may disclose personal information if required by law, regulation, legal process, or in response to lawful requests by public authorities.

Protection of Rights:
We may disclose personal information to protect the rights, property, or safety of Empowered Psychiatric Solutions, our users, or others.

7. Data Security

We implement commercially acceptable measures, including encryption and secure communication protocols, to protect your personal information. While no method of transmission over the internet is 100% secure, we strive to maintain the highest standards to ensure your data is protected.

8. Patient Rights

You have rights regarding your personal information, including:

• Access: Request a copy of the personal data we hold.

• Correction: Request corrections to inaccurate or incomplete personal data.

• Deletion: Request that we delete your personal data, subject to legal exceptions.

• Restriction: Request limited processing of your personal data in certain circumstances.

To exercise these rights, please contact our Privacy Officer. We will respond to your request within 30 days.

9. Record Retention

We retain patient records in accordance with federal and state laws, ensuring they are securely stored for the legally required duration. Upon expiration of the retention period, records are securely disposed of in compliance with HIPAA standards.

10. Third-Party Links

The Site may include links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies before providing personal information.

11. Children’s Privacy

Empowered Psychiatric Solutions does not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, your personal information, or HIPAA-related inquiries, please contact:

Privacy Officer
Empowered Psychiatric Solutions
Email: info@empoweredpsychsolutions.com

This Privacy Policy was last updated on 12/19/2024.